Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI
XAPP AI, recognized as an AWS Machine Learning Competency Partner, offers innovative conversational AI solutions that enhance customer service efficiency and deliver quick returns on investment. This article explores a conversational self-service (CSS) solution developed by XAPP AI, utilizing AWS AI services. The solution empowers users to engage in natural language dialogues, allowing them to pose questions and receive precise responses drawn from their organization’s existing knowledge bases.
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