The transition to cloud-based contact centers (CCaaS) introduces groundbreaking advancements such as remote agents, sentiment analysis, and AI enhancements, all aimed at elevating customer experience. Operata provides a customer experience (CX) monitoring platform tailored for Amazon Connect, delivering essential insights into these interactions. This platform assists teams in managing shared responsibilities, evaluating performance, forecasting potential issues, and optimizing resources. By investing in visibility tools like Operata, CCaaS clients position themselves for operational triumph. For further insights, explore this additional blog post, as they provide valuable information on this topic.
In related news, 197 AWS Partners received new or renewed designations in October, showcasing their commitment to supporting customers in achieving core business goals. These designations, which cover various workloads, solutions, and industries, help AWS users identify leading partners. For a comprehensive understanding of the AWS ecosystem, you might want to check out this authoritative source. Additionally, for insights into the onboarding experience, visit this helpful resource.
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