Creating personalized and responsive interactions is at the heart of Amazon Connect. With its seamless integration with services like AWS Lambda, you can enhance caller experiences dynamically. In this article, we will explore how to utilize AWS Lambda alongside Amazon DynamoDB to build a functioning AWS Lambda that connects with your Amazon Connect setup. This allows for a more customized service interaction that resonates with your callers’ needs.
Secure Access with Single Sign-On in Amazon Connect via Okta
Ensuring secure access to IT resources is essential. As the range of web applications used by employees expands, managing multiple login credentials becomes increasingly challenging. Many organizations have adopted single sign-on solutions with various identity providers to streamline user access. In this regard, Amazon Connect offers valuable integration capabilities.
DIY Audio Tours with Amazon Connect
In collaboration with Hear, Here—a project aimed at creating audio interpretive signs—London, Canada, is launching its first Hear, Here initiative. This article delves into how to use Amazon Connect for building engaging audio tour experiences, highlighting innovative uses of technology in cultural projects.
External Screen Pop Functionality in Amazon Connect
A common question for new Amazon Connect users is, “How can I display my existing web application using data collected from a contact flow?” This article provides a step-by-step example of how to retrieve incoming data and trigger an external web application in a new window.
AI-Driven Speech Analytics for Amazon Connect (Preview)
Amazon Connect aims to simplify the delivery of exceptional customer service at reduced costs. Incorporating Artificial Intelligence (AI) allows for innovative approaches to enhance customer interactions. Can an AI-driven agent engage in conversations to suggest actions or identify solutions? This exploration looks into the future of customer service.
Continuing Contact Flow After Transfers in Amazon Connect
Discover the new capabilities introduced for the Transfer to Phone Number block within Amazon Connect’s contact flows. This article illustrates fascinating enhancements that allow for the continuation of contact flows even after a third-party transfer.
Securing Access to Amazon Connect S3 Buckets
This piece outlines how to create access policies for Amazon S3, ensuring that buckets remain private by default and are securely tied to Amazon Connect. Proper permissions allow users to manage reports and recordings with ease.
Amazon Connect Expands to the Asia Pacific (Tokyo) Region
In an exciting development, Amazon Connect is set to launch in the Asia Pacific (Tokyo) AWS Region, furthering its global reach. This self-service cloud contact center service is designed to elevate customer service experiences based on user demand.
Automating AI Experiences with Amazon Connect and Salesforce
Last year marked the debut of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce. Following customer feedback, we’ve released a new version with enhanced features aimed at improving user experiences.
Amazon Connect: User-Friendly for All Ages
Managing contact centers can be complex, but Amazon Connect simplifies the process significantly. This service is designed to be accessible, even for those without extensive technical knowledge.
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