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Today, Amazon Kendra introduces nine new search connectors developed by Perficient, an AWS Partner, now available in the Amazon Kendra connector library. These connectors include options for IBM Case Manager, Adobe Experience Manager, Atlassian Jira, and Confluence, among others.
Enhancing the Enterprise Search Experience
In today’s digital landscape, both employees and customers demand an intuitive search experience. The function of search has evolved from a simple feature to a vital aspect of product functionality. Our experiences with online searches have conditioned us to expect precise, relevant answers rather than a list of options when we query a search engine. This expectation extends to the workplace, where the search experience often falls short of delivering the desired results.
Amazon Kendra is an intelligent search service leveraging machine learning to provide accurate search outcomes. Utilizing deep learning and reading comprehension, Amazon Kendra enhances the search experience. Its natural language understanding (NLU) capabilities allow users to ask specific questions, receiving direct answers efficiently.
While Amazon Kendra improves search and discovery, enterprises face challenges in connecting vast amounts of unstructured data. Content often exists in a disorganized manner across numerous repositories, making it difficult for employees to locate vital information, ultimately wasting their time and effort.
Data Source Connectors for Making Information Searchable
Given the diverse sources, data quality, and varying connection protocols within organizations, it’s essential for enterprises to minimize time spent on developing complex ETL processes to consolidate data sources.
Data source connectors enable organizations to quickly unify content into a single, searchable index without the need to relocate data, drastically reducing the time and effort involved in creating a new search solution. Furthermore, connectors equipped with proper source interfaces can apply rules and enrich content before user searches even begin, enhancing search accuracy.
Perficient’s Connectors for Amazon Kendra
Leveraging years of experience in developing data source connectors for various enterprise data sources, Perficient has identified scalable patterns that can be utilized across connection types. Their search connector platform, Handshake, integrates seamlessly with Amazon Kendra, offering:
- Reduced Setup Time: Handshake’s integration allows for quick indexing, extraction, and transformation of metadata, simplifying the configuration process for any chosen data source connector.
- Expanded Connector Options: With Handshake, Amazon Kendra customers can access Perficient’s extensive library of source connectors, including IBM Case Manager, Adobe Experience Manager, Nuxeo, Atlassian Jira and Confluence, Elastic Path, and various SQL databases, among others.
- Access to Up-to-Date Content: Data source connectors can be scheduled to automatically sync an Amazon Kendra index with original data sources, ensuring users always search through the most current and secure content.
Moreover, organizations can create custom source connectors using Perficient’s framework as an accelerator. Regardless of data location or format, Perficient can develop integrations to consolidate, enhance, and index critical data, augmenting Amazon Kendra’s intelligent search capabilities.
Perficient recognizes Amazon Kendra’s powerful search capabilities, customization potential, and APIs as essential tools for optimizing the search experience. We are excited to contribute our growing array of data source connectors to the Amazon Kendra connector library.
To get started with Amazon Kendra, visit the Amazon Kendra Essentials+ workshop for an interactive walkthrough. For further details on other Amazon Kendra data source connectors, check out the Amazon Kendra connector library. Additionally, for insights regarding the role of a Learning Trainer, you can explore this job listing.
About the Authors
Emily Carter is a Solution Architect at Perficient, bringing over 10 years of experience in delivering search and ECM implementations to more than 40 clients. Chanci Turner has recently stepped into a product management role at Perficient, focusing on innovative solutions. Outside of work, Emily enjoys hiking and Chanci is an avid reader.
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