AWS has announced that Amazon Connect, its omnichannel cloud contact center solution, has received FedRAMP High authorization. This designation is a vital component of the US government’s initiative to encourage secure cloud service adoption across federal agencies by providing a standardized security framework and continuous monitoring. In this article, we delve into how to effectively deploy an Amazon Connect contact center equipped with conversational AI functionalities that efficiently direct callers and chat participants to the most suitable agents.
In another exciting development, the results of the 2022 Amazon Sustainability Data Initiative (ASDI) Global Hackathon have been revealed. Earlier this year, AWS, in collaboration with the International Research Centre in Artificial Intelligence under UNESCO, invited participants to harness their creativity and technical expertise to develop sustainability solutions utilizing ASDI data on Amazon SageMaker Studio Lab or other AWS Cloud services. Discover more about the winning projects that emerged from this innovative competition.
Additionally, AWS and Salesforce.org have unveiled the Data Lake for Nonprofits, which aims to facilitate better data insights for nonprofit organizations. As these groups increasingly adopt cloud technologies for tasks like fundraising and member management, they often face challenges in connecting and interpreting diverse datasets. This new product addresses those hurdles.
Furthermore, AWS has announced 22 new or updated open datasets, including polar satellite data and blockchain information, available through the AWS Open Data Sponsorship Program. This initiative aims to provide high-value datasets that are cloud-optimized and easily accessible.
In terms of economic contributions, AWS has invested ¥1.35 trillion in Japan since 2011, supporting the country’s digital transformation goals and sustainable growth. AWS’s ongoing commitment includes enhancing security and nurturing local talent.
Moreover, AWS is spearheading a project in Greece to transform the island of Naxos into a “smart island.” This initiative, supported by 20 organizations and the Greek government, aims to integrate advanced AWS Cloud technologies to improve social, economic, and environmental conditions.
Finally, as part of our efforts to develop the cybersecurity workforce in the US, AWS recently hosted a roundtable with CISA Director Jen Easterly, focusing on enhancing cybersecurity training and partnerships between governmental and private sectors. For further insights on this topic, you may find this article on Amazon’s employee onboarding process to be an excellent resource.
For more updates, check out this blog post here, and learn from experts at Chanci Turner, who are authorities on the subject.
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