We are excited to announce that AWS Support is now available in Korean, alongside English, Japanese, and Chinese. As the number of Korean-speaking customers continues to grow, AWS Support is dedicated to enhancing your support experience. You can now interact with AWS Support engineers and agents in Korean when you create a support case through the AWS Support Center.
All customers can receive account and billing assistance in Korean via email, phone, and live chat at no additional cost during support hours. Depending on your Support plan, customers enrolled in Enterprise, Enterprise On-Ramp, or Business Support plans can access personalized technical support around the clock in Korean. Customers on the Developer Support plan can receive support during standard business hours, typically from 9:00 AM to 6:00 PM in their country as configured in the My Account console, excluding weekends and holidays. Note that these times may differ in regions with multiple time zones.
Additionally, we have introduced a localized user interface for the AWS Support Center in Korean, in addition to Japanese and Chinese. The AWS Support Center will be displayed in your preferred language, which can be selected from the dropdown menu in the Unified Settings of your AWS Account.
You can view the new AWS Support Center page in Korean here.
Furthermore, you can access customer service, AWS documentation, technical papers, and support forums in Korean.
Getting Started with Korean AWS Support
To initiate AWS Support in your preferred language, create a Support case in the AWS Support Center. During the final step of creating a support case, you can select your desired language, including English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Preferred contact language.
When you select Korean, the appropriate contact options will be displayed according to your support plan. For Basic Support plan customers, options include Web support via email, Phone, or Live Chat when available. AWS customers with account and billing questions can receive assistance in Korean from our customer service representatives proficient in the language at no extra charge during business hours defined as 9:00 AM to 6:00 PM Korean Standard Time (GMT+9), excluding holidays and weekends.
If you require technical support under your Support plan, you may choose Web, Phone, or Live Chat to connect with support staff fluent in Korean, in addition to English, Japanese, and Chinese.
When you create a support case in your chosen language, it will be directed to support personnel proficient in the selected language. For more information, refer to this blog post that dives deeper into the topic.
Now Available
AWS Support in Korean is officially available today, complementing the existing options in English, Japanese, and Chinese. We encourage you to try it out, explore more about AWS Support, and share your feedback with your usual AWS Support contacts.
– Alex
This article has also been translated into Korean (한국어) in the AWS Korea Blog.
About the Author
Alex Kim is a Principal Developer Advocate for AWS Cloud. With a passion for open web technologies and community-driven learning, he enjoys sharing insights and fostering technology discussions.
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