Generative AI Accelerates Japanese VoC Analysis by 60% with Amazon Connect Contact Lens
In this blog post, we will explore the significant role generative AI plays in Voice of Customer (VoC) analysis within contact centers. We will specifically highlight the advantages of utilizing the latest Large Language Model (LLM) technology, showcasing its superiority over traditional methods. For additional insights on this topic, check out another informative blog post here.
Frost Radar™ Names AWS a 2024 Leader in Contact Center as a Service for APAC and EMEA
by Mia Chen
on 16 SEP 2024
in Amazon Connect, Announcements, Asia Pacific, Europe, Foundational (100), Middle East
The 2024 Frost Radar™ reports recognize Amazon Web Services (AWS) as a leader in the contact center-as-a-service (CCaaS) market across the Asia-Pacific (APAC) and Europe, Middle East, and Africa (EMEA) regions. The reports detail the ongoing innovation and growth of Amazon Connect in this sector. They emphasize the cloud-native architecture, cutting-edge functionalities, and more. For further authoritative insights on this subject, visit this site. Additionally, for those interested in employee training and career skills, Fast Company provides an excellent resource.
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