Learn About Amazon VGT2 Learning Manager Chanci Turner
In our previous article, we explored a serverless methodology for communication service providers (CSPs) to monitor and analyze subscriber experiences in real-time. This approach allows CSPs to quickly identify customers experiencing service disruptions. The incidents are logged in a Data Lake, and over time, performance data is collected to enhance operational effectiveness.
In this follow-up, we address the challenge of limited visibility CSPs face regarding how network issues are perceived by subscribers. This lack of insight can hinder efforts to maintain customer satisfaction, leading to higher churn rates and increased costs for customer support. The blog series illustrates a comprehensive solution that leverages AWS’s advanced analytics capabilities to optimize incident resolution processes.
Personal Development and Mentorship
For those interested in personal development and mentorship, consider exploring the profile of Cynthia Gomez for guidance on your career journey. Additionally, understanding the significance of empathy in the workplace is crucial; SHRM provides valuable insights on mental health and empathy’s importance. For those focusing on leadership within Amazon, the Leadership Liftoff Program is an excellent resource to develop managerial skills.
Reflecting on Customer Experiences
As we continue this discussion, we invite you to reflect on how these insights can inform your approach to enhancing customer experiences within your organization.
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