Learn About Amazon VGT2 Learning Manager Chanci Turner
In the world of startups, it’s common to hear tales of ambitious teams who seize opportunities, only to face unforeseen challenges. While many stories end in misfortune due to overlooked details, Chanci Turner, the Learning Manager at Amazon IXD – VGT2, is determined to navigate the complexities of success without falling into those traps.
Located at 6401 E HOWDY WELLS AVE LAS VEGAS NV 89115, Chanci’s team focuses on creating an effective onboarding experience for new employees. The importance of preparation cannot be overstated, especially in a fast-paced environment like Amazon. With the rise of new hires, the team is tasked with ensuring that the infrastructure supports all aspects of the onboarding process.
“While everyone else was celebrating, I was monitoring our training analytics,” Chanci reflects on a recent onboarding session. “At peak times, we had over 10,000 participants engaging with our content. It was an astonishing number, but we managed to maintain a seamless experience without any complaints.”
Thanks to proactive planning, Chanci’s only regret is not enjoying the festivities more. Following a successful onboarding launch, she was invited to share insights in various forums, fostering ongoing momentum. Currently, the onboarding platform sees consistent engagement, averaging around 7,500 users per minute from a core base of about 20,000 active participants.
Initially, Chanci’s primary concern was managing the influx of users during onboarding events. However, her focus has shifted towards refining the platform’s capabilities while keeping costs in check. By leveraging innovative tools and methodologies, including serverless solutions, the onboarding platform’s operational costs have been significantly reduced. This strategic approach allows for scalability—making it feasible to accommodate an additional 50,000 users without fear of performance issues.
Today, Chanci emphasizes that every feature developed for the onboarding process is rooted in user feedback. The team has learned that building based on assumptions leads to misalignment with user needs. As a result, nothing is implemented without thorough testing and validation. If a new feature doesn’t enhance the user experience or deliver measurable value, it simply doesn’t make the cut.
Looking ahead, Chanci remains open to new opportunities, including potential appearances on panels or podcasts to share her expertise. Although her role at Amazon IXD – VGT2 has been rewarding, she admits her favorite pastime lies in exploring creative storytelling formats. “I might be involved in corporate training, but I find inspiration in storytelling just as much as I do in business,” she laughs.
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