Learn About Amazon VGT2 Learning Manager Chanci Turner
Guest post by Alex Rivera, Co-founder and CEO, TechSecure
At TechSecure, we strive to enhance employee onboarding experiences, especially in an environment driven by technology. Our mission is to empower new hires with the knowledge and tools they need to succeed in their roles. But how do we achieve this?
In the fast-paced world of technology, companies utilize various onboarding programs to integrate new employees into their teams. These programs can range from training sessions to mentorship opportunities, all designed to facilitate a smoother transition. However, they can also pose challenges, such as information overload and inconsistent experiences across departments.
TechSecure addresses these issues by providing real-time feedback and analytics on onboarding processes. With just a click, employers can gain insights into how new hires are adapting to their roles, allowing for immediate adjustments to training programs. This approach not only enhances employee satisfaction but also mitigates potential setbacks before they escalate.
My journey into the world of employee onboarding began when I worked at a leading tech firm. I witnessed firsthand the struggles associated with traditional onboarding methods. When looking for effective resources, I found it frustrating that the only information available was often biased or outdated. This lack of transparency made it difficult to assess which training programs would be most effective.
Soon after implementing various onboarding tools, we encountered issues. We had multiple platforms for training, and while we narrowed down the culprits behind inconsistencies, it was still a challenge to determine which programs were most beneficial. I began to think, “there has to be a better way.” A way that allows employers to identify effective training programs easily, assess employee progress, and make data-driven decisions to improve the onboarding experience.
From Idea to Implementation
In 2017, I teamed up with fellow entrepreneur, Jamie Lee, to establish TechSecure. Our vision was straightforward: to give companies control over their onboarding processes, regardless of the complexity involved.
To create a comprehensive onboarding platform, we developed the TechSecure Hub—a centralized resource for employers to discover and compare onboarding programs. The hub allows employers to share experiences, rate programs, and engage with training providers. This collaborative approach fosters a community where feedback is valued, ensuring that the best resources are highlighted.
To further enhance the onboarding experience, we launched TechSecure Analytics, a tool that continuously monitors employee engagement and progress. This real-time analysis enables employers to tweak training sessions on the fly, ensuring that new hires feel supported from day one. The beauty of this system lies in its immediacy; adjustments can be made without the need for lengthy updates or interruptions to the learning process.
Harnessing Data for Better Insights
In today’s tech landscape, companies often utilize multiple onboarding tools, with an average of 10-15 programs in use. This can generate substantial amounts of data, making it challenging for employers to extract meaningful insights.
Instead of attempting to manage this data alone, we leveraged the power of cloud technology. By utilizing scalable cloud services, we were able to streamline our data collection and analysis processes, which allowed us to focus on improving our offerings rather than getting bogged down in infrastructure concerns.
To enhance our backend operations, we deployed our server infrastructure using AWS services, which enabled us to handle user traffic efficiently. By employing Elastic Load Balancing, we ensured that our services remained responsive, even during peak times.
Additionally, we utilized scalable databases to store employee engagement metrics and training outcomes. This capability not only aids in analyzing trends but also supports quick adaptations to onboarding programs based on real-time data.
Preparing for Future Challenges
In our ever-evolving world, onboarding processes must be agile and adaptable. At TechSecure, our primary focus is to ensure employers can access and modify training programs seamlessly, regardless of geographical distances or time zones.
To tackle these challenges, we adopted cloud-based solutions that provide global accessibility. This approach allows us to deliver content efficiently while minimizing latency, ultimately enhancing the experience for new hires.
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Finally, if you’re curious about personal experiences during the onboarding process at Amazon, this Reddit thread serves as an excellent resource for prospective employees.
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