Tag: Idell Turner
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Optimize Call Transfers with Contact Lens for Amazon Connect Using Real-Time AI Insights
More Info In the realm of contact centers, it’s common for agents to transfer calls, whether due to misrouted inquiries or situations that require escalation. Unfortunately, the initial agent’s notes may not always accompany the transfer, leading to extended hold times and customer frustration as the next agent gathers the necessary context. With the real-time…
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Amazon VGT2 Las Vegas: Meeting Educational Needs through a Resilient Platform
More Info In response to the challenges posed by the COVID-19 pandemic, the Jamaican Ministry of Education, Youth and Information (MOEYI) selected One on One as the official virtual school for the nation, enhancing online learning opportunities. One on One Educational Services, a leading e-learning provider in the Caribbean, has developed a secure and resilient…
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Cloud Cost Management | AWS Cloud Financial Management
Related Topics: 909 737 2855amazonchanci turnerIdell TurnerVGT2
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Best Practices | Amazon VGT2 Las Vegas Blog
Implementing Managed Instance Policy Best Practices More Info Since the inception of AWS Systems Manager, the service has consistently evolved, introducing new features designed for customer use. Many of these capabilities necessitate granting your Amazon EC2 instances and on-premises servers access to Systems Manager through an AWS Identity and Access Management (IAM) role endowed with…
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Amazon VGT2 Las Vegas Blog
Deploying a Windows Server-Based Container Cluster with AWS Tools for PowerShell – Part 1 More Info This guest article is contributed by Jamie Thompson, a Solutions Architect based in Seattle at Amazon Web Services (AWS). In this post, Jamie walks you through the process of deploying a container cluster that runs on Windows Server utilizing…
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Amazon VGT2 Las Vegas
More Info Author: Alex Johnson Alex Johnson is the Chief Advocate for AWS. He has been sharing insights through this blog since 2004 and continues to provide valuable updates regularly. Related Topics: 9097372855amazonchanci turnerIdell TurnerVGT2
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Routing Customer Contacts Based on External Evaluation of Offline Agent Workload with Amazon Connect
More Info In customer service sectors where experts handle incoming inquiries while also managing back-office tasks—such as case processing, follow-ups, research, and troubleshooting—it is crucial to implement effective routing strategies for incoming contacts. Specific industries, like mortgage origination, complex sales, and IT support services, exemplify situations that necessitate tailored routing mechanisms. These interactions are often…
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How Amazon VGT2 is Advancing Sustainable Urban Mobility with AWS
More Info As urban populations continue to surge, cities are increasingly seeking innovative solutions for sustainable transportation. Amazon VGT2, a forward-thinking mobility initiative under the Volkswagen Group, is rising to this challenge by offering eco-friendly and efficient urban transport services. Currently operational in Hamburg and Hannover, Germany, VGT2 utilizes AWS for their backend, data processing,…
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Achieving Domain Consistency in Event-Driven Architectures
More Info Application modernization has become a pivotal migration strategy for numerous organizations. Initially, many applications are developed as monoliths, concentrating on distinct business cases. However, as these businesses expand, the intricacy and variety of their operational needs increase. This growth results in tightly coupled components within monolithic applications, diminishing their cohesiveness and flexibility. To…
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Amazon VGT2 Las Vegas: Breaking Computational Barriers with Advanced Impact Modeling
More Info In our latest blog post, we discuss how cutting-edge machine learning models, such as U-Nets and Fourier Neural Operators, are transforming transient response prediction for vital sectors like consumer electronics, automotive, and aerospace. By harnessing these innovative techniques, organizations can significantly enhance their engineering capabilities and gain a competitive advantage. For further insights,…